Dear Sir/Madam,

I'd like to compliment Emily Chan for the excellent service she provided me for my recent trip to Maldives.

This is the first time my husband and I visited Maldives. When I called your company's hotline, Miss Chan has walked me through a wide selection of hotels on offer. Her product knowledge is superb. I am a frequent traveller and I have come across many travel agents in the past. Miss Chan's professionalism and attention to customer's needs has far exceeded my expectations. I'd like to make a special note about her patience as I have made numerous requests back and forth as I planned for the trip. What is most impressive is that when I unfortunately had a rib fraction which refrained me from travelling, Miss Chan initiated to call the hotel to postpone my booking for a week, without prompting. Her consideration is the most helpful especially when I was in a stressful situation like this.

Miss Chan's commitment to excellent customer service is to be highly applauded. Please help me extend my heartiest thanks to Miss Chan. Thank you.

Sincerely yours,

C. Yu