|01Feb14||BB||Beach Pool Villa||33,980|
I'd like to compliment Emily Chan for the excellent service she provided me for my recent trip to Maldives.
This is the first time my husband and I visited Maldives. When I called your company's hotline, Miss Chan has walked me through a wide selection of hotels on offer. Her product knowledge is superb. I am a frequent traveller and I have come across many travel agents in the past. Miss Chan's professionalism and attention to customer's needs has far exceeded my expectations. I'd like to make a special note about her patience as I have made numerous requests back and forth as I planned for the trip. What is most impressive is that when I unfortunately had a rib fraction which refrained me from travelling, Miss Chan initiated to call the hotel to postpone my booking for a week, without prompting. Her consideration is the most helpful especially when I was in a stressful situation like this.
Miss Chan's commitment to excellent customer service is to be highly applauded. Please help me extend my heartiest thanks to Miss Chan. Thank you.